What’s Covered
Product Warranty (25 Years)
Our comprehensive product warranty covers manufacturing defects in:
- Vinyl Frames & Sashes: Warping, cracking, peeling, or discoloration under normal use
- Glass Units: Seal failure resulting in fogging or condensation between panes
- Hardware: Locks, hinges, handles, and operating mechanisms
- Weatherstripping: Deterioration affecting seal performance
Installation Warranty (5 Years)
Our industry-leading installation warranty covers workmanship issues including:
- Water infiltration around the window frame
- Air leakage due to improper sealing
- Operational problems caused by incorrect installation
- Trim and finishing defects
What’s Not Covered
The warranty does not cover damage or issues resulting from:
- Normal wear and tear
- Accidents, misuse, or abuse
- Acts of nature (storms, floods, earthquakes, etc.)
- Failure to maintain products according to care guidelines
- Modifications or repairs by unauthorized parties
- Building settlement or structural movement
- Glass breakage (unless due to seal failure)
- Condensation on interior or exterior glass surfaces (this is normal and not a defect)
Transferability
Our 25-year product warranty is fully transferable to subsequent homeowners. This adds value to your home and provides peace of mind for buyers. To transfer the warranty:
- Contact us with the property address and new owner information
- Provide proof of property transfer (optional but helpful)
- We’ll update our records and provide warranty documentation to the new owner
There is no fee for warranty transfer.
Making a Warranty Claim
If you experience an issue covered by our warranty:
- Contact Us: Call (604) 555-1234 or email info@langleywindows.ca
- Describe the Issue: Provide details about the problem and when you first noticed it
- Provide Documentation: Have your original purchase/installation paperwork ready
- Schedule Inspection: We’ll arrange a convenient time to assess the issue
- Resolution: Valid claims will be repaired or replaced at no charge
Response Time
We take warranty claims seriously and respond promptly:
- Initial Response: Within 24-48 hours of your claim
- Inspection: Typically scheduled within 5-7 business days
- Repair/Replacement: Completed as quickly as possible, usually within 2-4 weeks depending on parts availability
Care & Maintenance
To keep your warranty valid and your windows performing their best:
- Clean glass with standard glass cleaner and soft cloth
- Clean vinyl frames with mild soap and water (no abrasive cleaners)
- Lubricate hardware annually with silicone-based lubricant
- Keep tracks and weep holes clear of debris
- Inspect weatherstripping periodically and contact us if damaged
- Ensure proper ventilation to minimize condensation
Why Our Warranty Matters
Many big-box window companies offer only 2-year installation warranties. We offer 5 years because:
- We’re confident in our installation quality
- We use experienced, trained installers—not subcontractors
- We stand behind our work long-term
- We’re a local company that’s not going anywhere
Questions?
If you have questions about our warranty coverage or need to make a claim, please don’t hesitate to contact us:
- Phone: (604) 555-1234
- Email: info@vancouverwindows.ca